Returns, Damaged Artwork & Commission Cancellations

Damaged Artwork

Please contact Arty Flare as soon as reasonably possible if your artwork arrives damaged, preferably within 7 days of delivery. Include photographs of the damage and packaging so I can assess the issue and arrange an appropriate resolution.

Your rights under the Australian Consumer Law are not affected by this notification timeframe.

Change-of-Mind Returns

As original artworks and commissioned portraits are created or selected for individual customers, I do not offer returns or refunds for change of mind, subject to your rights under the Australian Consumer Law.

Commission Deposits & Cancellations

A deposit is required to secure a commission booking. If you cancel your commission after work has commenced, the deposit may be retained to cover reasonable work completed and costs incurred, to the extent permitted by law. Any remaining balance will be assessed fairly, taking into account the work completed, costs incurred and any applicable consumer rights.

If Arty Flare is unable to complete an agreed commission, I will discuss an appropriate resolution with you, including any refund you may be entitled to under the Australian Consumer Law.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable laws.